The Learning Reimagined Podcast helps business leaders, HR managers, and L&D specialists in the Caribbean make employee training successful. Watch each episode on Youtube or tune in on Apple Podcasts, Google Podcasts, or Simplecast.
Our Host
Season 1
Each podcast episode is jam-packed with employee training tips that will improve employee engagement, create a healthy workplace culture, and keep your customers happy so your revenue can grow. You can listen to each episode by scrolling down this page.
Episode 1: How To Create A Learning And Development Culture & Upskill Employees
Rochelle James shares the value of a healthy learning and development culture and provides tips to help you create one at your company.
GO TO EPISODE 1
GO TO EPISODE 1
Episode 2: How To Design Engaging Online Training For Employees
Chevonnese Whyte shares what makes online training engaging for employees. She shares an interesting perspective on how to personalise learning so that it's more meaningful an valuable to employees.
GO TO EPISODE 2
GO TO EPISODE 2
Episode 3: Applying Emotional Intelligence Is More Than A Training Session
Krystal Tomlinson shares how business leaders can create an emotionally intelligent workforce. Her discussion sheds light on how you can reap the benefits of emotional intelligence training.
GO TO EPISODE 3
GO TO EPISODE 3
Episode 4: How To Plan & Execute Effective Customer Service Training
Gina Tomlinson-Williams shares powerful tips for making customer service training effective. These tips will help keep both your customers and customer-facing staff happy.
GO TO EPISODE 4
GO TO EPISODE 4
Episode 5: Strategies For Meaningful (And Ongoing) Employee Training
Tashana Briscoe shares experience-driven insights into how you can craft a meaningful and ongoing employee training program. She also explains how you can prove the ROI of employee training.
GO TO EPISODE 5
GO TO EPISODE 5
ONE ON ONE
Episode 1 - How To Create A Learning And Development Culture & Upskill Employees
Learning and development should be a natural part of what you do in your business. But how can you make it something your team will enjoy and your HR leader won’t find difficult to execute? Rochelle James, founder of the Caribbean Society for Human Resource Professionals, answers this question in this podcast episode.
Key Moments From This Episode
00:31 – Who Is Rochelle James?
01:40 – What Is The Caribbean Society For Human Resource Professionals (CSHRP)?
03:41 – What Is A Learning And Development Culture Within A Caribbean Organisation?
04:35 – The Key Ingredients Of A Successful Learning And Development Culture
06:00 – Gamification Within Organisations
10:28 – Strength Development
13:32 – Creating A Learning And Development Culture In Small Caribbean Organisations
16:16 – Using Online Learning To Make Employee Training Easier
19:37 – How To Keep Track Of A Large Workforce’s Learning And Development
21:03 – Learning And Development In Employee Onboarding
24:40 – Learning And Development And An Employee’s Professional Development
26:21 – Learning Outside Your Chosen Field
28:28 – How To Upskill Your Caribbean Team
34:09 – Reskilling Within Caribbean Organisations
37:33 – Final Tips
Watch the full episode on Youtube or download it from your favorite podcast player.
ONE ON ONE
Episode 2 - How To Design Engaging Online Training For Employees
Employee training should be relevant and engaging. It isn’t about creating highly attractive courses with subpar content. Instead, it’s about considering each employee’s needs and designing training to fit those needs. Chevonnese Whyte, experienced educator and animator, explains how to design employee training to fit those needs in our latest podcast episode.
Key Moments From This Episode
01:48 – Why Does Chevonnese Love Animation?
04:11 – Training Needs Assessment
09:11 – How To Increase Course Completion Rates
14:00 – Hybrid Learning
18:36 – How To Balance Content And Design
23:50 – How To Create Inclusive Content
27:00 – Catering To Different Learning Styles
30:41 – Animation Tips
Watch the full episode on Youtube or download it from your favorite podcast player.
ONE ON ONE
Episode 3 - Applying Emotional Intelligence Is More Than A Training Session
Emotional intelligence training is often limited to ad-hoc training sessions or on-demand courses. But that isn’t enough to get your workforce to raise their EQs so they can work together well and increase their productivity. In fact, learning to be emotionally intelligent is a lifelong process. Krystal Tomlinson, Founder of the Success Farm Life Academy, explains how emotional intelligence training should be done so that emotional intelligence becomes an integral part of how your team operates.
Key Moments From This Episode
00:00 – Intro
01:50 – What Is Emotional Intelligence?
03:55 – How Long Does It Take For People To Develop Emotional Intelligence?
08:14 – Why Did Krystal Go Into Emotional Intelligence Training?
14:03 – How Long Does Emotional Intelligence Training Take?
16:19 – What Are Emotional Intelligence Tools?
22:55 – How To Make Emotional Intelligence Part Of Workplace Culture
30:43 – What Should Be Done Before, During, And After Emotional Intelligence Training?
33:35 – How To Get New Hires To Be Part Of An Emotionally Intelligent Culture
36:40 – How To Track Improvement In Emotional Intelligence Within A Team
44:52 – Final Tips
Watch the full episode on Youtube or download it from your favourite podcast player.
ONE ON ONE
Episode 4 - How To Plan & Execute Effective Customer Service Training
Customer service is often thought to be limited to members of the customer service department. But all employees are responsible for providing customers with the best possible experience. That’s why customer service training should be done across the board and address the root causes of the issues customers face. In this podcast episode, Gina Tomlinson-Williams shares some great tips for making customer service training effective.
Key Moments From This Episode
00:00 – Intro
02:05 – Greatest Customer Service Training Challenges
06:11 – How To Structure A Proactive Customer Service Training Program
10:51 – How To Do Customer Service Training Collaboratively
12:33 – How To Make Customer Service Training Effective
17:54 – What Should Customer Service Training Focus On?
21:01 – Steps For An Effective Customer Service Training Program
24:38 – Strategies To Extend Customer Service Training Beyond The Frontline
27:40 – How To Track The ROI Of Customer Service Training
30:23 – How To Improve The Customer Onboarding Experience
34:33 – How To Address Customer Service Preferences
36:35 – Top 3 Tips For Effective Customer Service Training
Watch the full episode on Youtube or download it from your favourite podcast player.
ONE ON ONE
Episode 5 - Strategies For Meaningful (And Ongoing) Employee Training
Employee training can be difficult to plan, structure, and maintain. So, it’s not surprising that employee training is only done on an as-needed basis in many organisations. This flawed approach is what often leads to disengaged employees who are likely to leave the organisation.
Tashana Briscoe, HR and Communications Director at Celebration Brands Limited, had an honest conversation with us about how to make employee training meaningful and ongoing.
Key Moments From This Episode
00:00 – Intro
02:13 – Proactive Employee Training
08:02 – Developing Employee Brand Ambassadors
10:32 – How To Create An Effective Learning And Development Plan
15:45 – Metrics To Track For Learning And Development
18:38 – How To Make Ongoing Employee Training Meaningful
22:00 – The Benefits Of Online Learning For Employee Training
26:00 – 3 Tips For Making Employee Training Meaningful And Ongoing
31:29 – Employee Calibration
35:08 – Closing Watch the full episode on Youtube or download it from your favourite podcast player.
Season 1 Is Done! Season 2 Begins In March 2023.
Thank you for tuning in for season one of the Learning Reimagined podcast. The first episode for season two premieres at 6pm on Thursday, March 30, 2023.
