The Learning Reimagined Podcast helps business leaders, HR managers, and L&D specialists in the Caribbean make employee training successful. Watch each episode on Youtube or tune in on Apple Podcasts, Google Podcasts, or Simplecast.
Season 1
Each podcast episode is jam-packed with employee training tips that will improve employee engagement, create a healthy workplace culture, and keep your customers happy so your revenue can grow. You can listen to each episode by scrolling down this page.
Episode 1: How To Create A Learning And Development Culture & Upskill Employees
Rochelle James shares the value of a healthy learning and development culture and provides tips to help you create one at your company.
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GO TO EPISODE 1
Episode 2: How To Design Engaging Online Training For Employees
Chevonnese Whyte shares what makes online training engaging for employees. She shares an interesting perspective on how to personalise learning so that it's more meaningful an valuable to employees.
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GO TO EPISODE 2
Episode 3: Applying Emotional Intelligence Is More Than A Training Session
Krystal Tomlinson shares how business leaders can create an emotionally intelligent workforce. Her discussion sheds light on how you can reap the benefits of emotional intelligence training.
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GO TO EPISODE 3
Episode 4: How To Plan & Execute Effective Customer Service Training
Gina Tomlinson-Williams shares powerful tips for making customer service training effective. These tips will help keep both your customers and customer-facing staff happy.
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GO TO EPISODE 4
Episode 5: Strategies For Meaningful (And Ongoing) Employee Training
Tashana Briscoe shares experience-driven insights into how you can craft a meaningful and ongoing employee training program. She also explains how you can prove the ROI of employee training.
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GO TO EPISODE 5
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Episode 1 - How To Create A Learning And Development Culture & Upskill Employees
Learning and development should be a natural part of what you do in your business. But how can you make it something your team will enjoy and your HR leader won’t find difficult to execute? Rochelle James, founder of the Caribbean Society for Human Resource Professionals, answers this question in this podcast episode.
Key Moments From This Episode
00:31 – Who Is Rochelle James?
01:40 – What Is The Caribbean Society For Human Resource Professionals (CSHRP)?
03:41 – What Is A Learning And Development Culture Within A Caribbean Organisation?
04:35 – The Key Ingredients Of A Successful Learning And Development Culture
06:00 – Gamification Within Organisations
10:28 – Strength Development
13:32 – Creating A Learning And Development Culture In Small Caribbean Organisations
16:16 – Using Online Learning To Make Employee Training Easier
19:37 – How To Keep Track Of A Large Workforce’s Learning And Development
21:03 – Learning And Development In Employee Onboarding
24:40 – Learning And Development And An Employee’s Professional Development
26:21 – Learning Outside Your Chosen Field
28:28 – How To Upskill Your Caribbean Team
34:09 – Reskilling Within Caribbean Organisations
37:33 – Final Tips
Watch the full episode on Youtube or download it from your favorite podcast player.
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Episode 2 - How To Design Engaging Online Training For Employees
Employee training should be relevant and engaging. It isn’t about creating highly attractive courses with subpar content. Instead, it’s about considering each employee’s needs and designing training to fit those needs. Chevonnese Whyte, experienced educator and animator, explains how to design employee training to fit those needs in our latest podcast episode.
Key Moments From This Episode
01:48 – Why Does Chevonnese Love Animation?
04:11 – Training Needs Assessment
09:11 – How To Increase Course Completion Rates
14:00 – Hybrid Learning
18:36 – How To Balance Content And Design
23:50 – How To Create Inclusive Content
27:00 – Catering To Different Learning Styles
30:41 – Animation Tips
Watch the full episode on Youtube or download it from your favorite podcast player.
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Episode 3 - Applying Emotional Intelligence Is More Than A Training Session
Emotional intelligence training is often limited to ad-hoc training sessions or on-demand courses. But that isn’t enough to get your workforce to raise their EQs so they can work together well and increase their productivity. In fact, learning to be emotionally intelligent is a lifelong process. Krystal Tomlinson, Founder of the Success Farm Life Academy, explains how emotional intelligence training should be done so that emotional intelligence becomes an integral part of how your team operates.
Key Moments From This Episode
00:00 – Intro
01:50 – What Is Emotional Intelligence?
03:55 – How Long Does It Take For People To Develop Emotional Intelligence?
08:14 – Why Did Krystal Go Into Emotional Intelligence Training?
14:03 – How Long Does Emotional Intelligence Training Take?
16:19 – What Are Emotional Intelligence Tools?
22:55 – How To Make Emotional Intelligence Part Of Workplace Culture
30:43 – What Should Be Done Before, During, And After Emotional Intelligence Training?
33:35 – How To Get New Hires To Be Part Of An Emotionally Intelligent Culture
36:40 – How To Track Improvement In Emotional Intelligence Within A Team
44:52 – Final Tips
Watch the full episode on Youtube or download it from your favourite podcast player.
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Episode 4 - How To Plan & Execute Effective Customer Service Training
Customer service is often thought to be limited to members of the customer service department. But all employees are responsible for providing customers with the best possible experience. That’s why customer service training should be done across the board and address the root causes of the issues customers face. In this podcast episode, Gina Tomlinson-Williams shares some great tips for making customer service training effective.
Key Moments From This Episode
00:00 – Intro
02:05 – Greatest Customer Service Training Challenges
06:11 – How To Structure A Proactive Customer Service Training Program
10:51 – How To Do Customer Service Training Collaboratively
12:33 – How To Make Customer Service Training Effective
17:54 – What Should Customer Service Training Focus On?
21:01 – Steps For An Effective Customer Service Training Program
24:38 – Strategies To Extend Customer Service Training Beyond The Frontline
27:40 – How To Track The ROI Of Customer Service Training
30:23 – How To Improve The Customer Onboarding Experience
34:33 – How To Address Customer Service Preferences
36:35 – Top 3 Tips For Effective Customer Service Training
Watch the full episode on Youtube or download it from your favourite podcast player.
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Episode 5 - Strategies For Meaningful (And Ongoing) Employee Training
Employee training can be difficult to plan, structure, and maintain. So, it’s not surprising that employee training is only done on an as-needed basis in many organisations. This flawed approach is what often leads to disengaged employees who are likely to leave the organisation.
Tashana Briscoe, HR and Communications Director at Celebration Brands Limited, had an honest conversation with us about how to make employee training meaningful and ongoing.
Key Moments From This Episode
00:00 – Intro
02:13 – Proactive Employee Training
08:02 – Developing Employee Brand Ambassadors
10:32 – How To Create An Effective Learning And Development Plan
15:45 – Metrics To Track For Learning And Development
18:38 – How To Make Ongoing Employee Training Meaningful
22:00 – The Benefits Of Online Learning For Employee Training
26:00 – 3 Tips For Making Employee Training Meaningful And Ongoing
31:29 – Employee Calibration
35:08 – Closing Watch the full episode on Youtube or download it from your favourite podcast player.
Season 2
In season 2 of the Learning Reimagined podcast, six experts share tips and strategies that will help you improve your employee training program. Some of the topics they covered include leadership training, hybrid training, on-the-ground staff training, and cybersecurity training.
Episode 6: Cybersecurity Training: Removing the Stigma and Equipping Your Workforce
Data security experts Ryan Meeks and Stuart Hylton joined us to share insightful tips about how to make cybersecurity training effective.
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GO TO EPISODE 6
Episode 7: How To Effectively Plan & Execute Leadership Training In An Organisation
Global HR expert Daniel Denningberg joined us to discuss what makes a leadership training program effective and the steps you should take to make your leadership training program successful.
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GO TO EPISODE 7
Episode 8: How to Make Hybrid Training Effective
Tamara Dunbar, an experienced HR professional, joined us to share some practical tips for making hybrid training effective.
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GO TO EPISODE 8
Episode 9: Tips for Effectively Training On-the-Ground Staff
Jacqueline Passley shared her 20+ years of experience when she joined us to discuss training on-the-ground staff.
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GO TO EPISODE 9
Episode 10: The Impact of L&D Programs on Career Pathing
With over 20 years of HR experience, Lakeisha Palmer was well-equipped to impart knowledge about effective career pathing in organisations.
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GO TO EPISODE 10
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Episode 6- Cybersecurity Training: Removing the Stigma and Equipping Your Workforce
Cybersecurity threats are on the rise with prominent institutions, such as the Financial Services Commission, being in the news because of cyber breaches. A Stanford University report revealed that 88% of all data breaches are caused by human error. Cybersecurity awareness training is crucial for all your staff members! Check out this podcast episode to learn how you can make your cybersecurity training effective.
Key Moments from this Episode
01:14: Data Security Vs. Cybersecurity: What’s The Difference?
03:48: What Are The Major Cybersecurity Issues In Jamaica?
07:07: Tips For Improving Cybersecurity Training In The General Population In Jamaica
09:43: How Should Cybersecurity Training Be Done In Organisations
13:22: What Should Be Included In Cybersecurity Policies?
17:11: Cybersecurity Metrics & Cybersecurity Governance
20:00: How To Keep Abreast With Software Updates To Minimise The Risk Of Cyber Attacks
22:56: How To Conduct A Cybersecurity Awareness Program Within An Organisation
25:20: How Can Employees Be Trained To Protect Their Personal Devices In Public Spaces?
27:58: How Can Companies Go Beyond Data Privacy and Protection As Just A Compliance Activity?
30:15: Steps For Becoming Compliant With The Jamaica Data Protection Act
33:58: Final Cybersecurity Tips
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Episode 7 — How To Effectively Plan & Execute Leadership Training In An Organisation
Leadership training is important for the growth of any organisation. Ongoing leadership training helps you prepare existing talent to take on new roles wit greater responsibilities. It also helps existing leaders within your organisation develop the skills necessary to lead their teams effectively. Check out this podcast episode to dive deeper into the strategies needed for leadership training success.
Key Moments from this Episode
00:00 – Start 01:15 – Employee Training & Succession Planning
07:10 – Mentorship & Coaching For Successors
10:25 – When Should Leadership Training Start For Lower Level Employees?
13:41 – Skills That Should Be Included In Leadership Training
15:35 – What Does An Effective Leadership Training Program Look Like?
19:35 – How To Create A Culture Of Value
22:05 – How To Proactively Plan Leadership Training
26:40 – How To Use Leadership Training To Solve Challenges Execs Face
31:33 – Conflict Management For Leaders
35:00 – Key Leadership Training Trends
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Episode 8 — How to Make Hybrid Training Effective
Hybrid training allows you to experience the benefits of online and in-person training. Tamara Dunbar provides practical tips that will help you create an effective hybrid training program. Check out this podcast episode to learn more.
Key Moments from this Episode
01:33 – Why Is Hybrid Training for Employees Important?
03:25 – How to Increase Social Engagement in Hybrid Training
05:24 – How to Create a Safe Space to Use Technology in Hybrid Training
06:39 – How to Increase Asynchronous Engagement on a Learning Management System (LMS) for Hybrid Training
07:55 – How to Choose Training Champions
09:29 – Challenges with Hybrid Training for Employees (And How To Solve Them)
13:18 – Tips for Making Hybrid Training for Employees Successful
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Episode 9 – Tips for Effectively Training On-the-Ground Staff
Not all employees work from a desk 24/7. There are some employees who are always on the go and getting their jobs done away from the office. These employees need an easy way to get training done as quickly as possible. Jaqueline Passley shared some insightful tips in this podcast episode that will help you train your staff.
Key Moments from this Episode
00:00 – Introduction
02:04 – Biggest Challenges With Training On-the-Ground Staff
02:59 – How to Solve Challenges with Training On-the-Ground Staff
04:57 – Tips for Training Staff with Various Levels of Education
06:40 – How to Train Busy Employees
07:57 – Key Features of and LMS for On-the-Ground Training of Staff
09:38 – Tips for Increasing Uptake for a Learning Management System
12:30 – How to Train a Large Group of Staff
15:50 – Success Story
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Episode 10 — The Impact of L&D Programs on Career Pathing
Your team wants opportunities to grow and develop. This desire makes it increasingly important for your learning and development program to cater to their desired career paths. Whether they want to follow a vertical or lateral path, the career path planning you do in your organisation should help your employees achieve their desired career goals. Check out this podcast episode to get insightful tips from Lakeisha Palmer about career pathing in organisations.
Key Moments from this Episode
00:00 – Intro
01:38 – Learning and Development and Career Growth
03:06 – How Managers Can Identify an Employee’s Potential
04:20 – What is Career Pathing?
05:45 – The Fear Organisations Have About Career Pathing
07:56 – Why Are L&D Programs Important for Career Pathing?
09:51 – Key Components of an L&D Program
12:12 – How to Choose the Best Learning Modality for Employee Training
14:10 – Traditional Training vs L&D Programs
16:00 – How to Develop Individual Learning Paths in Large Organisations
18:40 – Training High Potential Employees
21:22 – Example of L&D Being Successfully Integrated into Career Pathing
25:30 – L&D Empowering Staff Members
28:25 – Tools for Aligning L&D With Career Pathing
33:27 – Tips for Effective Mentorship
36:40 – Emerging Tech and Trends in L&D and Career Pathing
