Make Employee Training Engaging, Accessible, & Worthwhile

The Learning Reimagined Podcast helps business leaders, HR managers, and L&D specialists in the Caribbean make employee training successful. Watch each episode on Youtube or tune in on Apple Podcasts, Google Podcasts, or Simplecast.

ONE ON ONE

Our Host

Season 1

Each podcast episode is jam-packed with employee training tips that will improve employee engagement, create a healthy workplace culture, and keep your customers happy so your revenue can grow. You can listen to each episode by scrolling down this page.

Episode 1: How To Create A Learning And Development Culture & Upskill Employees

Rochelle James shares the value of a healthy learning and development culture and provides tips to help you create one at your company.

Episode 2: How To Design Engaging Online Training For Employees

Chevonnese Whyte shares what makes online training engaging for employees. She shares an interesting perspective on how to personalise learning so that it's more meaningful an valuable to employees.

Episode 3: Applying Emotional Intelligence Is More Than A Training Session

Krystal Tomlinson shares how business leaders can create an emotionally intelligent workforce. Her discussion sheds light on how you can reap the benefits of emotional intelligence training.

Episode 4: How To Plan & Execute Effective Customer Service Training

Gina Tomlinson-Williams shares powerful tips for making customer service training effective. These tips will help keep both your customers and customer-facing staff happy.

How To Create A Learning And Development Culture & Upskill Employees

Season 1 | Episode 1

ONE ON ONE

Learning and development should be a natural part of what you do in your business. But how can you make it something your team will enjoy and your HR leader won’t find difficult to execute? Rochelle James, founder of the Caribbean Society for Human Resource Professionals, answers this question in this podcast episode.

Key Moments From This Episode

00:31 – Who Is Rochelle James?

01:40 – What Is The Caribbean Society For Human Resource Professionals (CSHRP)?

03:41 – What Is A Learning And Development Culture Within A Caribbean Organisation?

04:35 – The Key Ingredients Of A Successful Learning And Development Culture

06:00 – Gamification Within Organisations

10:28 – Strength Development

13:32 – Creating A Learning And Development Culture In Small Caribbean Organisations

16:16 – Using Online Learning To Make Employee Training Easier

19:37 – How To Keep Track Of A Large Workforce’s Learning And Development

21:03 – Learning And Development In Employee Onboarding

24:40 – Learning And Development And An Employee’s Professional Development

26:21 – Learning Outside Your Chosen Field

28:28 – How To Upskill Your Caribbean Team

34:09 – Reskilling Within Caribbean Organisations

37:33 – Final Tips

Watch the full episode on Youtube or download it from your favorite podcast player.

Youtube | Apple Podcasts | Google Podcasts

How To Design Engaging Online Training For Employees

Season 1 | Episode 2

ONE ON ONE

Employee training should be relevant and engaging. It isn’t about creating highly attractive courses with subpar content. Instead, it’s about considering each employee’s needs and designing training to fit those needs. Chevonnese Whyte, experienced educator and animator, explains how to design employee training to fit those needs in our latest podcast episode.

Key Moments From This Episode

01:48 – Why Does Chevonnese Love Animation?

04:11 – Training Needs Assessment

09:11 – How To Increase Course Completion Rates

14:00 – Hybrid Learning

18:36 – How To Balance Content And Design

23:50 – How To Create Inclusive Content

27:00 – Catering To Different Learning Styles

30:41 – Animation Tips

Watch the full episode on Youtube or download it from your favorite podcast player.

Youtube | Apple Podcasts | Google Podcasts

Applying Emotional Intelligence Is More Than A Training Session

Season 1 | Episode 3

ONE ON ONE

Emotional intelligence training is often limited to ad-hoc training sessions or on-demand courses. But that isn’t enough to get your workforce to raise their EQs so they can work together well and increase their productivity. In fact, learning to be emotionally intelligent is a lifelong process. Krystal Tomlinson, Founder of the Success Farm Life Academy, explains how emotional intelligence training should be done so that emotional intelligence becomes an integral part of how your team operates.

Key Moments From This Episode

00:00 – Intro

01:50 – What Is Emotional Intelligence?

03:55 – How Long Does It Take For People To Develop Emotional Intelligence?

08:14 – Why Did Krystal Go Into Emotional Intelligence Training?

14:03 – How Long Does Emotional Intelligence Training Take?

16:19 – What Are Emotional Intelligence Tools?

22:55 – How To Make Emotional Intelligence Part Of Workplace Culture

30:43 – What Should Be Done Before, During, And After Emotional Intelligence Training?

33:35 – How To Get New Hires To Be Part Of An Emotionally Intelligent Culture

36:40 – How To Track Improvement In Emotional Intelligence Within A Team

44:52 – Final Tips

Watch the full episode on Youtube or download it from your favourite podcast player.

Youtube | Apple Podcasts | Google Podcasts

How To Plan & Execute Effective Customer Service Training

Season 1 | Episode 4

ONE ON ONE

Customer service is often thought to be limited to members of the customer service department. But all employees are responsible for providing customers with the best possible experience. That’s why customer service training should be done across the board and address the root causes of the issues customers face. In this podcast episode, Gina Tomlinson-Williams shares some great tips for making customer service training effective.

Key Moments From This Episode

00:00 – Intro

02:05 – Greatest Customer Service Training Challenges

06:11 – How To Structure A Proactive Customer Service Training Program

10:51 – How To Do Customer Service Training Collaboratively

12:33 – How To Make Customer Service Training Effective

17:54 – What Should Customer Service Training Focus On?

21:01 – Steps For An Effective Customer Service Training Program

24:38 – Strategies To Extend Customer Service Training Beyond The Frontline

27:40 – How To Track The ROI Of Customer Service Training

30:23 – How To Improve The Customer Onboarding Experience

34:33 – How To Address Customer Service Preferences

36:35 – Top 3 Tips For Effective Customer Service Training

Watch the full episode on Youtube or download it from your favourite podcast player.

Youtube | Apple Podcasts | Google Podcasts

Episode 5 Is Coming Soon

Stay tuned for the next podcast episode!

13 Days
2 Hours
16 Minutes
24 Seconds