Give ALL your staff the customer service training they need to keep customer satisfaction high. Our library of 1,000+ customer service courses will give your team the skills they need to work together to create the best possible customer experience. Get the training you need to create a customer-centric company.
Critical Training
Provide your team with a well-rounded customer service training program with online courses that are engaging, interactive, and tailored to meet the needs of a diverse workforce.
Here's a list of some of the topics we cover in our customer service training courses.
Internal Customer Service
Help your team work together well to achieve the outcomes necessary for customer satisfaction.
Active Listening
Help your customer-facing team members learn how to actively listen to customer complaints so they can provide the best responses.
Handling Feedback
Train your team on how to receive, collect, and manage customer feedback.
Online Chat
Help your team provide the best online chat experience that prevents customers from becoming frustrated and overwhelmed.
Benefits of One on One’s Customer Service Training Courses
Doing your customer service training with us brings many benefits. Here are a few.
- Online courses that allow your team to learn anytime, anywhere, and at times convenient to them
- A mobile-friendly interface that adapts to screens of all sizes so that your team can learn on-the-go
- A supportive customer success team that will put together the best groups of customer service courses to meet your needs
- Accurate data and analytics that will help you assess the impact of your customer service training
- Gamification that makes learning fun through points, badges, and leaderboards
Learn How You Can Make Your Customer Service Training Program Effective
Gina Tomlinson Williams is an experienced business development professional who spent many years as a customer service leader. She joined us on our Learning Reimagined podcast to share some valuable insights about making customer service training effective. Here are a few topics she discussed.
- Greatest Customer Service Training Challenges
- How To Structure A Proactive Customer Service Training Program
- How To Do Customer Service Training Collaboratively
- How To Make Customer Service Training Effective
- What Should Customer Service Training Focus On?
- Steps For An Effective Customer Service Training Program
- Strategies To Extend Customer Service Training Beyond The Frontline
- How To Track The ROI Of Customer Service Training
- How To Improve The Customer Onboarding Experience
- How To Address Customer Service Preferences
- Top 3 Tips For Effective Customer Service Training
Watch Our Podcast
Watch our podcast episode to learn more about the strategies you can use to make your customer service training effective.
Trusted By
Our LMS & course library are trusted by multiple businesses. Here are a few.
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